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A Warranty is a written guarantee, issued to the purchaser of an article by its manufacturer, promising to repair or replace it if necessary within a specified period of time.
Every product sold by Strongman Pumps carries a minimum 12 months manufacturer’s warranty. Some products carry 2 years, 3 Years and 5 Years warranty. The warranty period and policies depends on the product and it’s manufacturer.
If you are not completely satisfied with the quality of any item that we have supplied, please Contact Us first to see if I can fix the problem.
As Strongman Pumps is a registered dealer for several brands of water pump, I may put you through to a specialist of a particular brand or type of pump to see if the problem may be rectified.
Packaged pump systems, solar system kits or custom made kits are not returnable and are non-refundable under any circumstances unless they are faulty.
Please Contact Us first and do not send it back – returns are rarely required.
We offer a 100% replacement guarantee if products are returned within 30 days from the sale of the goods with proof of purchase. The warranty applies to any manufacturing defect that causes the product to not perform as outlined in the manufacturer’s specifications.
At Strongman Pumps, we like happy customers and dealing with companies such as the ones listed below that provides such loyal service repeatedly makes our relationship with them a real pleasure.
Franklin Electric – Strongman Pumps are a registered dealer of Franklin Electric’s range of pumps as they are the most dependable submersible motors in the market today and have the best reputation.
In my 9 years of dealing with Franklin Electric, they have proven to have exceptional customer service with my Strongman Pumps customers. They really do look after my customers far and beyond any other company I have ever dealt with. No other brand of pump that Strongman Pumps sell have the quite the same professional and generous backup and after sales service which is why I also choose to match other high quality bore pump wet ends such as the Pentax bore pumps with Franklin Electric Motors.
If in the unlikely event that you have a warranty issue with a Franklin item, the warranty process is as follows. You will need to contact Strongman Pumps or Franklin Electric or the Franklin dealer from whom you purchased the pump to make sure your issue can’t be rectified. You will be supplied with a form to fill in and return. This is all you have to do. Franklin will arrange pick up and will take care of the rest.
Reefe Pumps – Strongman Pumps has been a registered dealer for Reefe Pumps for a couple of years now. I am extremely happy to be an on seller for Reefe Pumps as they also provide really great customer service and follow up. Reefe warranty and customer service has been exceptional.
Other Pump Dealers – I have never had any warranty issues with other dealers such as Pentax, Jabsco, Rule, etc, so cannot provide any feedback on customer service. The least best warranty is on the OEM Bore Pumps. For these pumps, it must be a manufacturers fault with the pump before they will warrant the pump. However, I rarely get any issues with these pumps.